Return & Refund

1. Eligibility for Returns: Customers may request a return if the book received is damaged, defective, or incorrect, provided that the item remains unused and in its original condition. To be eligible for a return, the request must be submitted to Ontomeel within 7 days of receiving the order. Requests received after this period may not qualify for return or refund consideration.

2. Non-Returnable Items: The following items are generally not eligible for return or refund: books that show signs of use, damage, marking, or alteration by the customer; items returned without their original packaging or accompanying materials where applicable; downloaded, accessed, or activated digital products, including eBooks and audiobooks; and clearance, promotional, sale, or specially discounted items, unless they are found to be damaged, defective, or incorrectly supplied by Ontomeel.

3. Damaged or Incorrect Orders: If you receive a damaged, defective, or incorrect item, please contact Ontomeel within 48 hours of delivery and provide your order number along with clear photographs of the item and its packaging. Our customer support team will review your request and, if the claim is verified, arrange for a replacement, exchange, or refund as appropriate in accordance with this Return & Refund Policy.

4. Refund Process: Once your returned item is received and inspected by Ontomeel, eligible refunds will be approved and processed to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card issuer, or payment service provider and typically take 5-10 business days to be completed. Please note that shipping and delivery charges are generally non-refundable unless the return is required due to an error on the part of Ontomeel, such as the shipment of a defective, damaged, or incorrect item.

5. Return Shipping: Customers are responsible for the cost of returning items unless the product received is damaged, defective, or incorrect due to an error by Ontomeel. In such cases, Ontomeel may cover the return shipping costs and provide appropriate return instructions or shipping assistance to facilitate the return process. Customers are advised to follow the return instructions provided by our support team to ensure timely processing of their request.

6. Order Cancellation: Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.